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Return Refund Policy
We Value Your Satisfaction
At AMEYXGS Archery, your satisfaction is our top priority. If we make an error in fulfilling your order, please contact us by email or phone as soon as possible. We will do everything we can to promptly resolve the issue.
If you are not completely satisfied with your purchase, eligible items may be returned for a replacement or refund within 30 days of delivery.
A flat $10 processing fee will be deducted from the refund for standard returns.
Return Process
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Submit a return request through our customer service team.
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Our support team will contact you with return-related instructions.
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If your return is approved, you will receive a Return Authorization Number (RA#) and shipping instructions.
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Returns without a valid RA# will not be accepted.
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Once your return is received and inspected, please allow 3–5 business days for processing.
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Any approved refund will be issued to the original payment method.
Return Policy
Unless otherwise stated at the time of purchase, items purchased from AMEYXGS Archery may be returned or exchanged within 30 days of delivery (excluding original shipping costs).
Return Requirements
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All returns must display a Return Authorization Number (RA#) clearly on the outside of the package
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Items must be:
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Unused
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Brand new
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In original manufacturer’s packaging
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Include all accessories, manuals, tools, screws, warranty cards, and packaging materials
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Non-Returnable Items
The following items are non-returnable under any circumstances, except in cases of verified product defects:
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Custom or personalized orders
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Discontinued items
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Clearance or special offer items
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Software, books, CDs
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Cut arrows / cut shafts
Fees & Conditions
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Returns received after 30 days are subject to a 20% restocking fee
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Returns missing original packaging or showing signs of use, installation, or wear may:
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Incur a 20% restocking fee, or
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Be rejected entirely, depending on condition
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Acceptance of packages by UPS / USPS does not guarantee approval of the return
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All returned items are inspected at our discretion
Shipping & Responsibility
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Return shipping costs are the customer’s responsibility unless the return is due to an AMEYXGS error
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Cash on Delivery (COD) shipments will be refused
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AMEYXGS Archery reserves the right to refuse any return that is used, damaged, or unsellable
Questions?
If you have any questions about returns or eligibility, please contact our customer support team—we’re always happy to help.
Average answer time: 24h
Your package is currently in transit normally.
For international shipments, tracking updates may pause for several days while the parcel is:
- waiting for airline space
- going through customs
- being transferred to the local carrier
This is very common with USPS / international logistics and does not mean the package is lost. Tracking usually updates again once the parcel arrives in your country.
If there is still no update after 7 business days, please contact us again and we will investigate for you.
Best regards,
AMEYXGS Support
We’re sorry to hear that.
Please first check:
- your mailbox
- front/back door
- neighbors or apartment office
- local USPS/UPS office
Sometimes carriers mark packages as delivered 1–2 days before the actual delivery.
If you still cannot locate the package after 48 hours, please contact us with:
- your order number
- shipping address
- tracking number
We’ll gladly assist you further.
Best regards,
AMEYXGS Team
Most orders are processed within 1–2 business days In Local inventory.
But if you are not purchasing local inventory
Estimated delivery times:
- USA: 15–30 business days
- Europe: 10–25 business days
- Canada/Australia: 8–18 business days
Please note:
During holidays, customs inspections, or high shipping seasons, delivery may take slightly longer.
Thank you for your patience and support!
No worries — customs processing is a normal part of international shipping.
Packages may remain in customs for several days depending on:
- local customs workload
- import inspections
- holidays
- country-specific regulations
Most parcels clear automatically without any action needed.
We recommend waiting a few more business days for the next tracking update.
If customs requires additional information, the carrier may contact you directly.
Best regards,
AMEYXGS Support
Yes — if your order has not been shipped yet, we can help update the address.
Please send us:
- your order number
- correct shipping address
- phone number
As noted in our shipping policy, address changes are usually possible before the shipping process begins.
Please contact us as soon as possible to avoid shipment delays.
But when your order is already on its way, I'm sorry but I'm not sure if the address can be changed successfully. Please prepare to go to the wrong address to collect the package.
Import duties and taxes depend on your country’s customs regulations.
According to our logistics policy, customs duties and import taxes are the responsibility of the customer if applicable.
Most orders arrive without issues, but occasionally customs may charge local import fees.
Because we will make low value declarations, but sometimes customs inspections are strict, so you need to cooperate with customs to provide various information and pay taxes in order to receive the package.
The specific situation depends on: Import duties and taxes depend on your country's customs regulations
Best regards,
AMEYXGS Support
Hi,
Thank you for contacting us.
We checked your tracking information, and it appears that the package has been returned during transit by the carrier.
This situation can happen for several reasons, including:
- incorrect or incomplete shipping address
- failed delivery attempts
- package not collected within the carrier’s holding period
- customs or local carrier handling issues
📦 Next Steps
Could you please kindly confirm the following details so we can assist you further:
- Full shipping address
- Zip / postal code
- Phone number
🚚 Resolution Options
Once the package returns to our logistics center, we will review the case and offer the best solution for you:
- Reshipment of the order (we can arrange a new delivery attempt)
- Refund of the product amount (shipping fees may not be refundable depending on carrier conditions)
👉 In cases where the return is caused by carrier-related issues (such as failed local delivery or logistics handling problems), we will be happy to support a re-delivery attempt at no additional cost or at a reduced shipping fee, depending on the situation.
⚠️ Important Note
If the return was caused by an incorrect or incomplete address provided at checkout, the customer may be responsible for the reshipping fee, as the carrier charges for return handling.
We truly appreciate your patience and understanding, and we will do our best to make sure you receive your package as soon as possible.
Best regards,
AMEYXGS Support Team